All payments are automated, if you aren't able to complete your payment, it is more likely that the problem is between you and our gateway, which are not ran by us.
If you didn't receieve your points within a minute after a successful purchase, please create a support ticket.
Due to the nature of virtual goods, there is no refund policy. Any kind of refund will result in permanent ban.
The coins can not be transferred to another character inside the game.